Privacy Policy

At TenderBay.co.nz, your privacy is a priority. We are committed to respecting your privacy and adhering to relevant laws and regulations regarding any personal data we collect, including through our website, https://www.tenderbay.co.nz, and other online platforms we operate.

Personal information refers to any data that identifies you as an individual. This includes information such as your name, contact details, device information, payment details, and how you interact with our website or services.

Please note, our website may include links to third-party sites and services. These external sites operate under their own privacy policies. When you follow these links, we recommend reviewing their privacy policies to understand how they handle your information. This Privacy Policy does not extend to your activities on third-party platforms.

Information We Collect

We collect information in two primary ways: "information you provide" and "information collected automatically."

Information You Provide

This encompasses any details you intentionally share with us while using our services or participating in our promotions.

Information Collected Automatically

This includes data automatically gathered by your devices when interacting with our website or services, such as technical or usage data.

Log Data

When accessing our website, our servers may automatically record basic details provided by your browser, such as:

• Your IP address
• Browser type and version
• Pages visited
• Date and time of your visit
• Duration of your visit

If errors occur while using the site, we may also collect technical details related to the error and your device. While this information alone may not identify you, it could potentially be combined with other data to do so.

Device Information

We may collect details about the device you use to access our services, including:

• Geolocation data (if permitted by your device settings)

We encourage you to review the privacy settings of your device or software to understand what data is shared with us.

Personal Information

We may request personal details, such as:

• Your name
• Email address
• Phone number

User-Generated Content

User-generated content includes any materials (e.g., text, images, or videos) you voluntarily provide for publication or processing through our platform. Once published, this content may be accessible to others and is not covered by this privacy policy.

Transaction Data

This refers to data generated through interactions with our platform, such as transaction records, user profiles, analytics, and uploaded files.

Why We Use Your Personal Information

We only collect and process your information when necessary for providing our services. This ensures we use your data for legitimate purposes.

How We Collect and Use Information

We may collect your information in the following ways:

• When you register an account
• When you purchase a subscription
• When you subscribe to updates
• When you contact us directly via email or social media
• When you interact with our website or mention us on social platforms

Purposes of Data Collection

Your data may be used for purposes including:

• Providing and managing platform features
• Personalizing your experience
• Delivering products and services
• Communicating with you
• Marketing and promotional activities
• Maintaining internal records
• Enhancing security and preventing fraud
• Complying with legal obligations
• Improving and evaluating our platform

Safeguarding Your Information

We use commercially reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no online system is completely secure. You are responsible for maintaining the confidentiality of your passwords and account details.

Retaining Your Data

We will retain your personal information for as long as necessary to provide our services or comply with legal obligations. Once no longer needed, your data will be deleted or anonymized.

Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect data from them.

Sharing Your Information

We may share your data with:

• Affiliates or subsidiaries
• Third-party service providers (e.g., IT, payment processors, analytics providers)
• Legal authorities when required by law
• Entities acquiring our business or assets

Third-Party Services We Use

• Google Analytics
• Stripe Billing
• Other site analytical tools such as Hotjar
• Customer relationship manager softwares to improve your experience

Data Storage and International Transfers

Your data may be stored and processed in Australia or other locations where we or our service providers operate. While we comply with New Zealand's Privacy Act 2020, the laws in other countries may differ. We take steps to ensure your data is adequately protected during international transfers.

Your Rights

Access and Corrections

You may request access to or corrections of any personal data we hold about you.

Marketing Preferences

If you no longer wish to receive marketing communications, you can opt out by contacting us at support@tenderbay.co.nz.

Cookies

We use cookies to analyze your interactions with our site and improve your experience. You can manage your cookie preferences through your browser settings.

Business Transitions

In the event of a merger, acquisition, or sale, your personal data may be transferred as part of the business assets.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or compliance with laws. Significant updates will be communicated via email or our website.

Contact Us

If you have any questions or concerns about this policy, please contact us at:

Email: support@tenderbay.co.nz
Revision Date: 12 January 2025