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TenderBay is New Zealand operated with local support to help you navigate tenders, manage subscriptions, and make the most of the platform.

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Our team can assist with:

  • General use of the TenderBay platform
  • Guidance around setting your account up
  • Subscription plans, billing, and account changes

Requests are reviewed within 24 hours. Pro and Premium users receive priority response during business hours.

Frequently Asked Questions Email us

Contact Hours

Monday – Friday 8:00am – 6:00pm
Saturday 9:00am – 3:00pm
Sunday Maintenance support only

Frequently Asked Questions

The following questions address common queries regarding access, subscriptions, and use of the TenderBay platform.

General

Can I switch plans later?

Yes, you can upgrade or downgrade your plan at any time from your account settings.

Do you offer discounts for annual billing?

Yes, we offer discounts for customers who choose annual billing over monthly payments of up to 20%.

Can I register as a sole trader?

Yes. Pick any plan.

Billing

How does billing work?

We offer both monthly and annual billing options.

What payment methods do you accept?

We only accept major credit cards at this stage. For large enterprise users, we accept purchase orders - please contact our support team.

Can I get an invoice for my payments?

Yes, invoices are automatically generated and sent to your email.

Do you offer refunds or a money-back guarantee?

If you are not happy with our service or had a change of mind, please contact us.

What happens if my payment fails?

If your payment fails, you will receive an email notification, and we will attempt to process the payment again. If unsuccessful, your access may be temporarily suspended until the issue is resolved.

Upgrades, Downgrades & Cancellations

Can I upgrade or downgrade my plan anytime?

Yes, you can change your plan anytime. Upgrades take effect immediately, while downgrades take effect at the end of your billing cycle.

What happens if I cancel my subscription?

If you cancel, you will retain access to your plan until the end of your billing period, after which it will not renew.

Do I lose access immediately if I cancel?

No, you will still have access until your current subscription period ends.

Can I pause my subscription instead of canceling?

Currently, we do not support pausing subscriptions. You may cancel and resubscribe later if needed.

Support

What level of support is included in each plan?

Each plan includes standard email support. Premium and Pro users enjoy priority response times within the same working day.

Is there a limit on users?

Yes. Premium is limited to 3 team users. Pro is limited to 10 team users.

How do I contact customer support?

You can contact our support team via email. Click here to contact us.