RFP - ACC Navigation Services

The Navigation Service is an independent service intended to support ACC customers in accessing the range of services we provide, supporting them with their ACC claim and helping address any issues or concerns they may have with any decisions ACC has made. We appreciate it can be challenging for some people to deal directly with organisations like ACC, so a helping hand from someone who understand…

The Navigation Service is an independent service intended to support ACC customers in accessing the range of services we provide, supporting them with their ACC claim and helping address any issues or concerns they may have with any decisions ACC has made. We appreciate it can be challenging for some people to deal directly with organisations like ACC, so a helping hand from someone who understands our systems and processes can make the difference in achieving a good outcome. Whether answering simple questions or providing assistance to manage a customer's direct/indirect engagement with ACC. The Navigation Service will be targeted at ACC clients; however, it will also provide support to point employers, levy payers and providers in the right direction. This RFP relates to the purchase of Navigation Services. The key outcomes we want to achieve are: - Early client engagement giving clients the opportunity to be heard; - Promotion of the service to improve accessibility of ACC entitlements; - Engagement with one or more providers to provide a diverse supply base as needed; and - A simple fee system based on the type of engagement. ACC will hold a briefing session for providers to attend at 8.30am on Monday 14 January (arrive by 8.15 to be signed in, for an 8.30 start). This will be held in Wellington. Providers can also attend via videoconference, by attending ACC's offices in Auckland, or may dial in by teleconference. This is an opportunity for ACC to present on the services we require, and for providers to ask questions. If you would like to attend our provider briefing session please email our Point of Contact ([REDACTED]) to register by 3.00pm 11 January, and let us know whether you will be attending in Wellington or Auckland, or whether you will be dialling in.