Contact Center Customer Engagement 2020 / 168

Published 27 May 2021
International
KiwiRail Group
Contact Center Customer Engagement 2020 / 168
KiwiRail Group
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KiwiRail operates 3 Service Delivery Centers across New Zealand that look after both internal and external customers. These centers have approximately 140 staff that take customer contacts across 11 functional teams. KiwiRail is now seeking an omnichannel platform that will meet…

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