Outcomes After Injury Survey

ACC's Outcome After Injury (OAI) Survey measures the outcomes of injured clients including the return to work (RTW) rate of injured workers. The survey runs quarterly with a sample of approximately 1000 clients per quarter, 20% of whom are Maori. Clients are sampled from ACC administration data and contacted for a 15-minute phone or online interview. Survey questions ask about clients' health, we…

ACC's Outcome After Injury (OAI) Survey measures the outcomes of injured clients including the return to work (RTW) rate of injured workers. The survey runs quarterly with a sample of approximately 1000 clients per quarter, 20% of whom are Maori. Clients are sampled from ACC administration data and contacted for a 15-minute phone or online interview. Survey questions ask about clients' health, wellbeing, work status and factors that affect recovery after injury. The findings inform organisational KPIs including overall and sustained RTW rates, and our understanding of factors which affect recovery outcomes. As a Crown entity ACC is mandated to improve the health and quality of life of all New Zealanders. For ACC, this is achieved through meeting statutory objectives such as reduction of incidence and severity of injury, effective rehabilitation for injured people and maintaining sustainability of our unique social insurance scheme . ACC is committed to addressing healthcare inequity as part of the organisational practise to uphold Te Tiriti o Waitangi through the ACC Maori strategy, Whaia Te Tika . Whaia Te Tika aims to reduce the barriers and disparities for Maori in terms of improving the scheme access, improved outcomes and experience for Maori and promoting Matauranga Maori as a source of innovation and creativity at ACC. ACC is looking to strengthen its understanding of outcomes after injury for Maori by developing a Maori survey stream in the OAI survey for the first time. ACC is seeking to select a research supplier to: - design (in partnership with ACC) and deliver the core OAI survey, and analyse and report findings on a quarterly basis - design (in partnership with ACC) and deliver a Maori survey stream on a quarterly basis to better understand the outcomes after injury for Maori.