Review of Customer Services Agency - Function and Structure
Published 01 Jul 2020
Otago
Dunedin City Council
Review of Customer Services Agency - Function and Structure
Dunedin City Council
Contract details
The Customer Services Agency (CSA) is the first point of contact for customers wishing to engage with the Council. Customer Services includes the Customer Service Centre in the Plaza, and the Council's contact centre. The Contact Centre handles 1120 interactions per day, cons…
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