Contact Centre Software as a Service
Published 23 Jan 2024
New Zealand
Department of Internal Affairs
Contact Centre Software as a Service
Department of Internal Affairs
Contract details
NTU is seeking to procure Contact Centre Software as a Service for each of the 10 WSEs that will natively integrate with Salesforce Contact Centre via Service Cloud Voice (SCV). The Contact Centre Software will process all voice calls and manage queue's and routing for voice, c…
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